Shipping policy
Last updated: October 23, 2026
Thank you for shopping with Avid Soap Co. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Order Processing
We process orders Monday - Friday. Processing times can change based on order volume. Orders take 1-3 business days (M-F) to be processed before being shipped. During busy seasons this time-frame may increase.
Shipping Methods & Delivery Times
USPS is our primary carrier. Once shipped, orders may take up to 7 business days with standard shipping methods to continental USA. Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.
Shipping costs
Free standard shipping is valid on US orders $40 and up, before tax, and after discount. Orders under $40 are shipped for a flat-rate of $5.99.
Order Tracking
Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.
Shipping destinations
We are located in the United States and we currently ship within the United States.
Address accuracy
Please double check your shipping address at checkout. Contact us as soon as possible if you need to correct it. We can not be responsible for incorrect addresses entered during checkout.
Lost, damaged, or delayed packages
We package all items very carefully and test for shipping durability. If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.
Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.